Seasonal Customer Service Representative

2 days ago


Petoskey, Michigan, United States American Spoon Full time

About American Spoon

We're seeking a Seasonal Customer Service Associate to join our team in our inbound catalog call center. As a key member of our customer experience team, you'll be responsible for taking inbound telephone orders for our gift collections and direct product orders.

Key Responsibilities:

  • Assist customers placing orders via the telephone for themselves or gift recipients
  • Support and educate customers with product selection and gift choices
  • Maintain a patient, friendly, and professional demeanor at all times
  • Proactively problem solve to resolve customer questions, concerns, or issues
  • Take on additional tasks as needed, such as data entry and order tracking

Requirements:

  • Customer service or sales experience a plus
  • Must have an energetic spirit, positive attitude, and be genuine, professional, and friendly
  • Must be detail-oriented and have exceptional oral, written, and active listening communication skills
  • Strong familiarity with Internet-based software

We offer a fun team-oriented environment, flexible scheduling, and a generous product discount. If you're looking for seasonal work or a chance to join a passionate team, apply today



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