Customer Service Representative

1 month ago

Petoskey, Michigan, United States Hart Medical Equipment Full time
Job Summary

Hart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, taking orders, answering questions, handling complaints, and troubleshooting problems.

Key Responsibilities
  • Assist internal and external customers in a professional manner
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Receive requests from multiple sources and complete necessary processes for equipment services
  • Coordinate home equipment service requests with Dispatch for prompt delivery
  • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers as needed
  • Provide customers with product and service information
  • Maintain current knowledge on Medicare, Medicaid, and third-party payor sources for equipment
  • Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services
  • Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
  • Understand and strive to meet or exceed department metrics while providing excellent customer service
  • Make sales or recommendations for products or services that may complement client needs as applicable
  • Other duties as assigned by management
Retail Responsibilities
  • Greet customers as they enter the store
  • Keep the showroom and shelf inventory clean, rotated, and in order
Qualifications

To perform this job successfully, an individual must be professional, proactive, and positive with internal and external customers and coworkers.

  • High school diploma or general education degree (GED)
  • 6 months of relevant customer service experience preferred
Skills and Abilities
  • Excellent interpersonal, written, and oral communication skills
  • Customer service orientation
  • Attention to detail
  • Good data entry skills
  • Proficiency with computers, with strong typing skills
  • Ability to work in a fast-paced environment
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision.

All employees are required to work in a safe manner. PPE is provided to all employees.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://www.hartmedicalequipment.com/application-acknowledgement-and-agreement.

Hart Medical Equipment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital or veteran status, or any other protected status in accordance with the requirements of applicable federal, state, and local laws.

Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

  • Customer Service Representative

    3 weeks ago

    Petoskey, Michigan, United States Enterprise Full time

    Customer Assistance RepresentativeAt Enterprise, we're looking for a skilled Customer Assistance Representative to join our team. As a key member of our customer service team, you'll be responsible for:Key Responsibilities:Providing exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Petoskey, Michigan, United States McLaren Northern Michigan Full time

    Job SummaryThe Customer Service Representative is a vital member of our team at McLaren Northern Michigan, responsible for delivering exceptional patient care and support. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide clear and concise...

  • Customer Service Representative

    3 weeks ago

    Petoskey, Michigan, United States D&W Fresh Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Barista at D&W Fresh Market. As a Barista, you will be responsible for providing exceptional customer service, preparing coffee shop beverages and food, and maintaining a clean and welcoming store environment.Key ResponsibilitiesCustomer Service: Greet...

  • Customer Service Representative

    2 months ago

    Petoskey, Michigan, United States D&W Fresh Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Barista at D&W Fresh Market. As a Barista, you will be responsible for providing exceptional customer service, preparing coffee shop beverages and food, and maintaining a clean and welcoming store environment.Key ResponsibilitiesCustomer Service: Greet...

  • Seasonal Customer Service Representative

    1 week ago

    Petoskey, Michigan, United States American Spoon Full time

    About American SpoonWe're a family-owned company that's been preserving flavors in our Northern Michigan kitchen since 1982. Our skilled crew prepares fruit by hand and cooks with care in small-batch copper kettles.We work directly with a dedicated group of Michigan farmers and foragers who grow and gather unique varieties of fruit prized for their taste and...

  • Part Time Store Associate

    2 days ago

    Petoskey, Michigan, United States Gordon Food Service Full time

    Job SummaryGordon Food Service is seeking a Part Time Store Associate to join our team. As a Part Time Store Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales and inventory management.Key ResponsibilitiesProvide superior customer service to internal and...

  • Customer Service Representative 6p-6a

    1 week ago

    Petoskey, Michigan, United States McLaren Northern Michigan Full time

    Job SummaryThe Customer Service Representative plays a vital role in ensuring exceptional patient experiences at McLaren Northern Michigan. As a key member of our team, you will be responsible for managing all customer contacts, providing clear and concise communication, and expediting patient transfers.ResponsibilitiesProvide verbal and written...

  • Customer Service Representative

    2 days ago

    Petoskey, Michigan, United States Walgreens Full time

    Job Summary: As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key...

  • Customer Service Representative

    3 weeks ago

    Petoskey, Michigan, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionThe Sherwin-Williams Company is seeking a highly skilled Customer Service Specialist to join our team at Store #1014 in Petoskey, MI. As a key member of our retail team, you will be responsible for providing exceptional customer service, working closely with wholesale and retail customers to determine their needs,...

  • Customer Service Representative

    6 days ago

    Petoskey, Michigan, United States KFC Full time

    At KFC, we're passionate about serving our customers with a smile. As a Customer Service Team Member, you'll be the face of our brand, providing friendly and accurate service to all customers, as well as your teammates and managers.Key responsibilities include greeting all customers, taking orders, handling payments, and thanking customers. You'll also...

  • Customer Service Representative

    1 week ago

    Petoskey, Michigan, United States Fifth Third Full time

    Job Title: TellerFifth Third Bank is seeking a skilled Teller to join our team. As a Teller, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a positive and professional atmosphere in our financial centers.Key Responsibilities:Provide excellent customer service, responding to customer inquiries...

  • Customer Service Ambassador

    5 days ago

    Petoskey, Michigan, United States Northern Hotels Group LLC Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Northern Hotels Group LLC.The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a passion for delivering exceptional customer service.Responsibilities:Provide exceptional customer service to guests,...

  • Seasonal Customer Service Representative

    1 week ago

    Petoskey, Michigan, United States American Spoon Full time

    About American SpoonWe're seeking a Seasonal Customer Service Associate to join our team in our inbound catalog call center. As a key member of our customer experience team, you'll be responsible for taking inbound telephone orders for our gift collections and direct product orders to ship our handcrafted preserves, jams, sweet toppings, and savories.Key...

  • Cashier - Customer Service Representative

    7 days ago

    Petoskey, Michigan, United States SpartanNash Full time

    Cashier Job SummaryThis role is responsible for operating a cash register and electronic scanner to itemize and total customers' purchases, receive payment, and assist in bagging purchases for customers while displaying courteous customer service.Key Responsibilities:Operate cash register and electronic scanner to itemize customer purchases; handles a...

  • Seasonal Customer Service Representative

    2 days ago

    Petoskey, Michigan, United States American Spoon Full time

    About American SpoonWe're seeking a Seasonal Customer Service Associate to join our team in our inbound catalog call center. As a key member of our customer experience team, you'll be responsible for taking inbound telephone orders for our gift collections and direct product orders.Key Responsibilities:Assist customers placing orders via the telephone for...

  • Seasonal Customer Service Representative

    2 weeks ago

    Petoskey, Michigan, United States American Spoon Full time

    About American SpoonWe're a small, family-owned company that's been making preserves in our Northern Michigan kitchen since 1982. Our skilled crew prepares fruit by hand and cooks with care in small-batch copper kettles. We work directly with a dedicated group of Michigan farmers and foragers who grow and gather unique varieties of fruit prized for their...

  • Seasonal Customer Service Representative

    7 days ago

    Petoskey, Michigan, United States American Spoon Full time

    About American SpoonIn 1982, we began making preserves in our Northern Michigan storefront kitchen. Our skilled crew still prepares fruit by hand and cooks with care in small-batch copper kettles. We work directly with a dedicated group of Michigan farmers and foragers who grow and gather the unique varieties of fruit we love, prized over generations for...

  • Customer Service Ambassador

    4 weeks ago

    Petoskey, Michigan, United States Northern Hotels Group LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Northern Hotels Group LLC. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming greetings to all...

  • Seasonal Customer Service Representative

    5 days ago

    Petoskey, Michigan, United States American Spoon Full time

    About American SpoonWe're a small, family-owned company that's been making preserves in our Northern Michigan kitchen since 1982. Our skilled crew prepares fruit by hand and cooks with care in small-batch copper kettles.We work directly with a dedicated group of Michigan farmers and foragers who grow and gather unique varieties of fruit prized for their...

  • Customer Service Ambassador

    4 weeks ago

    Petoskey, Michigan, United States Northern Hotels Group LLC Full time

    Job OverviewWe are seeking a highly skilled Guest Service Representative to provide exceptional customer experiences at our hotel. As a key member of our team, you will be responsible for ensuring that every guest feels welcome and valued throughout their stay.Key ResponsibilitiesGuest Registration: Assist guests with the registration process, ensuring...