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Sales Associate

2 months ago

Fredericksburg, Virginia, United States Goodwill Central Texas Full time

About the Role

The Sales Associate provides exceptional customer service as a first point of contact with retail customers and maintains the sales floor to ensure an enjoyable and safe shopping experience. This role requires partnering with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. The Sales Associate also provides operational support to the management team.

Key Responsibilities

  • Provide professional, friendly, and courteous service to all customers inside the store, outside of the store, and over the phone.
  • Effectively process sales transactions at the point of sale.
  • Work a flexible schedule set by the supervisor in support of the store opening, production, and closing operations, including work on weekends and holidays.
  • Maintain knowledge of merchandise and answer customer questions courteously and promptly.
  • Maintain dressing room standards.
  • Maintain sales floor presentation, communicating to management the need for additional or removal of product.
  • Maintain an orderly and clean register area.
  • Execute store security procedures.
  • Communicate store messages using the paging system.
  • Perform store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms).
  • Assist donors and customers outside of retail locations, greet donors, receive donations, and supply donors with receipts.
  • Communicate the mission and vision of Goodwill Central Texas effectively to donors and customers when asking for monetary donations at the point of sale.
  • Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills and Qualifications

  • Ability to work a flexible schedule in support of the store opening, production, and closing operations.
  • Ability to effectively communicate in English with customers and Goodwill Central Texas associates.
  • Excellent verbal communication skills.
  • Excellent active listening skills.
  • Excellent sales and customer service skills.
  • Ability to anticipate customers' needs.
  • Ability to process information and merchandise through a computer system and point of sale register system.

Physical Requirements

  • Ability to work in a non-climate-controlled environment.
  • Ability to sit, stand, walk, bend, stoop, kneel, and twist for 8 hours.
  • Ability to lift 35 pounds frequently.
  • While performing the duties of this job, the employee is regularly required to talk, hear, and use hands and fingers to operate a computer and telephone.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Regular, predictable attendance is required as business demands dictate.

Salary Range

$ To $ Hourly