Sales Associate

1 week ago

Fredericksburg, Virginia, United States Goodwill Central Texas Full time

Job Summary

The Sales Associate provides exceptional customer service as the first point of contact with retail customers and maintains the sales floor to ensure a pleasant and safe shopping experience. This role requires partnering with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. The Sales Associate also provides operational support to the management team.

Key Responsibilities

  • Deliver professional, friendly, and courteous service to all customers inside and outside the store, as well as over the phone.
  • Effectively process sales transactions at the point of sale.
  • Work a flexible schedule set by the supervisor in support of the store opening, production, and closing operations, including weekends and holidays.
  • Maintain knowledge of merchandise and answer customer questions courteously and promptly.
  • Maintain dressing room standards.
  • Maintain sales floor presentation, communicating to management the need for additional or removal of product.
  • Maintain an orderly and clean register area.
  • Execute store security procedures.
  • Communicate store messages using the paging system.
  • Perform store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms).
  • Assist donors and customers outside of retail locations, greet donors, receive donations, and supply donors with receipts.
  • Communicate our mission and vision effectively to our donors and customers when asking for monetary donations at the point of sale.
  • Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

  • Ability to work a flexible schedule in support of the store opening, production, and closing operations.
  • Ability to effectively communicate in English with customers and Goodwill Central Texas associates.
  • Excellent verbal communication skills.
  • Excellent active listening skills.
  • Excellent sales and customer service skills.
  • Ability to anticipate customers' needs.
  • Ability to process information and merchandise through a computer system and point of sale register system.

Physical Requirements

  • Ability to work in a non-climate-controlled environment.
  • Ability to sit, stand, walk, bend, stoop, kneel, and twist for 8 hours.
  • Ability to lift 35 pounds frequently.
  • While performing the duties of this job, the employee is regularly required to talk, hear, and use hands and fingers to operate a computer and telephone.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Regular, predictable attendance is required as business demands dictate.

Salary Range

$13.25-$14.00 Hourly

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