Customer Service Representative

3 weeks ago

Little Rock, Arkansas, United States CSL Plasma Full time

Job Summary:

CSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor area and equipment for the pheresis process, monitoring the donor and the pheresis process, and responding to specific alarms or signals that may occur during the process.

Main Responsibilities:

  • Prepares the autopheresis machine for the pheresis process.
  • Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
  • Disconnects the donor when the process is complete.
  • Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
  • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  • Alerts Group Leader or Supervisor of donor flow issues.
  • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

Requirements:

  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
  • Must be able to perform basic math calculations.

Working Conditions:

  • Ability to understand, remember and apply oral and/or written instructions.
  • Ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of time.
  • Reach, bend, kneel and have high level of manual dexterity.
  • Occasionally be required to lift and carry up to 25 pounds.
  • Fast paced environment with frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.

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