Senior Customer Service Specialist
6 days ago
This Account Management Coordinator III position plays a crucial role in supporting the growth of our National Accounts program.
Responsibilities:- Site survey management: From dispatch to quote creation, ensure timely delivery of results.
- Account requirement auditing: Maintain data integrity by accurately invoicing and reporting.
- Customer updates and reports: Foster strong relationships by providing regular updates and reports.
- Customer inquiries: Respond promptly to resolve issues efficiently.
- Sales team support: Drive sales growth by assisting with data entry, contact management, and analysis.
- Order processing: Meet deadlines by processing customer orders from proposal to installation.
- Bachelor's degree or equivalent work experience.
- 3-5 years of supporting National Accounts Customer Service.
- Data entry proficiency and ERP experience (SAP, Salesforce, CRM).
- Strong MS Office skills, particularly in Excel.
- Excellent attention to detail, organizational skills, and verbal/written communication.
The estimated salary for this position is $52,000 - $72,000 per year, depending on qualifications and experience. Culligan offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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