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Landscape Account Manager
2 months ago
Overview
Akehurst Landscape Service, Inc. is a family-owned commercial landscape construction and management company headquartered in Maryland. Our mission is to provide opportunities for our people, take excellent care of our customers while being great stewards of our community and environment.
What We Provide:
- Competitive salary range ($60,000-$90,000)
- Profit share and commission-based incentives
- Medical benefits with dental and vision
- Life insurance
- Flexible work/life balance
- A family atmosphere company culture
- Company-provided vehicle
Responsibilities
The Grounds Maintenance Account Manager is the primary contact between the grounds maintenance and snow clients and the company. You will be responsible for building long-term relationships that foster satisfaction, retention, and ancillary sales. In addition, you will also oversee field operations and supervise a Field Supervisor who will work with the crews to deliver quality and profitability.
Client Satisfaction:
- Develop and maintain a long-term relationship with clients
- Performance of site walkthroughs with customers to ensure quality and that service expectations are met
- Facilitate and resolve any client concerns to ensure customer satisfaction and the renewal of the project for upcoming seasons
Sales:
- A proactive approach to create site enhancement ideas with pricing to your clients
- Develop accurate estimates for new and existing clients while maintaining acceptable gross margins that support the branch's financial goals
- Generating referrals from existing clients and passing them on to the Business Developer
Operations:
- Assisting in overall leadership of the branch as a role model and coach
- Coordinating with the Branch's Operations Manager to ensure client information is updated, client needs are met, and the management of your portfolio's financial goals
- Assisting with your Field Supervisor the management of staffing in regard to hiring, coaching, and scheduling
Qualifications
- 1 year minimum of supervisory experience in the landscape or service industry
- A minimum of 3 years of customer service, management, and leadership experience within an organization
- An Associate's degree in a business-related field or equivalent experience
- Basic computer skills