Customer Service Representative
1 week ago
Job Summary:
The Commonwealth of Virginia seeks a skilled Customer Service Generalist to join our team in the Roanoke Customer Service Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling various transactions, and ensuring a positive experience.
Responsibilities:
- Provide excellent customer service to a diverse range of customers
- Handle customer transactions, including processing applications, issuing IDs, and administering tests
- Communicate policies, procedures, and regulations to customers
- Work collaboratively with team members to achieve customer satisfaction and efficiency
- Participate in training and professional development to enhance skills and knowledge
Requirements:
- Customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work in a team environment and take initiative
- Basic computer skills and ability to learn automated systems
- Flexibility to work a variety of shifts, including Saturdays
What We Offer:
- A competitive salary and benefits package
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The opportunity to work for a state agency dedicated to serving the public
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