Customer Service Associate
2 weeks ago
Position Overview:
The Customer Service Associate plays a crucial role in managing various daily operational tasks within a healthcare call center environment. This position is essential for supporting a multi-physician outpatient practice.
Key Responsibilities:
- Serve as a primary point of contact for patient inquiries and concerns.
- Facilitate effective communication between patients and healthcare providers.
- Assist in scheduling appointments and managing patient records.
- Uphold the standards of Covenant Health by providing exceptional service and support.
Qualifications:
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Familiarity with healthcare terminology is a plus.
Skills Required:
- Proficient in technology and call center operations.
- Excellent problem-solving abilities.
- Compassionate and patient-focused approach.
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