Customer Experience Ambassador

18 hours ago


Newport Beach, United States Marriott International Full time

Job Summary

We are seeking a dedicated and customer-focused individual to join our team as a Customer Experience Ambassador. This role is critical in delivering exceptional experiences for our guests, making every interaction a memorable one.

About the Role

The Customer Experience Ambassador will be responsible for creating a safe and welcoming environment for all guests. They will ensure that operational needs are met, guest requests are addressed promptly, and reports are completed accurately. Additionally, they will share knowledge of the local area with guests, providing them with personalized recommendations to enhance their stay.

Critical Success Factors

To excel in this role, you must be able to create a safe work environment, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and present yourself professionally at all times. You will be on your feet for extended periods, moving around the property, and performing tasks that require manual dexterity, such as lifting, carrying, and placing objects weighing up to 10 pounds without assistance.

Preferred Qualifications

A high school diploma or equivalent is required. While prior work experience is not necessary, having a strong understanding of customer service principles and practices is beneficial.

Benefits

This role offers an hourly pay rate of $25.65, as well as comprehensive benefits, including healthcare coverage, flexible spending accounts, a 401(k) plan, earned paid time off, life insurance, disability coverage, and other wellness programs. Benefits may be subject to eligibility requirements, waiting periods, and contribution levels.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where everyone feels welcome, valued, and empowered to succeed. We believe in hiring talented individuals from diverse backgrounds and supporting their growth and development within our organization.



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