Customer Support Associate
2 weeks ago
Job Title: Customer Service Representative
Job Overview:
As a Customer Service Representative, you will play a vital role in fostering positive relationships with our clients and ensuring their satisfaction. Your primary responsibilities will include managing contract reviews, processing orders, and providing essential support to our sales team.
Key Responsibilities:
- Deliver exceptional customer service, demonstrating excellent communication skills through various channels including phone, email, and in-person interactions.
- Address customer inquiries regarding order status, resolve production issues, and proactively communicate any changes in product availability or delivery timelines.
- Process customer purchase orders accurately, ensuring alignment with original quotes and timely entry into our systems.
- Maintain accurate records of customer orders and manage weekly schedule changes effectively.
- Collaborate with internal teams such as sales, purchasing, and engineering to ensure seamless order fulfillment.
- Utilize advanced computer skills, particularly in Excel and Word, and adapt to ERP systems as needed.
- Engage with customers regarding non-conforming submittals and work towards resolution.
- Adhere to company policies and safety procedures while maintaining an organized workspace.
- Understand export licensing requirements and work with international customers, including customs brokers.
Qualifications:
To be successful in this role, candidates should possess:
- An associate degree and a minimum of two years of relevant experience, preferably in the metal alloys or aerospace sectors.
- Strong language skills to read, analyze, and interpret business documents and effectively communicate with various stakeholders.
- Mathematical proficiency to perform calculations and interpret data.
- Problem-solving abilities to navigate diverse situations and instructions.
Physical Requirements:
This position may require regular communication, sitting for extended periods, and occasional lifting of up to 10 pounds. Vision capabilities should include close vision and depth perception.
Work Environment:
The work environment is typically moderate in noise level, with occasional exposure to vibrations.
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