Sales Support Associate
2 weeks ago
Job Title: Customer Service Representative
Job Overview:
As a Customer Service Representative, you will play a crucial role in fostering positive client relationships and ensuring overall customer satisfaction. Your primary responsibilities will encompass contract evaluation, order management, customer engagement, and sales assistance. You will be instrumental in guaranteeing order accuracy and timely deliveries.
Key Responsibilities:
- Deliver exceptional customer service, utilizing strong communication skills across various channels including phone, email, and in-person interactions.
- Investigate and address customer inquiries related to order status, production timelines, shipping, and scheduling, while proactively updating clients on product availability and delivery changes.
- Process customer purchase orders, ensuring that all details align with initial quotes and requirements.
- Maintain an organized order book, accurately reflecting any schedule changes and facilitating communication with sales representatives to resolve discrepancies.
- Utilize advanced computer skills, particularly in software such as Excel and Word, and demonstrate a willingness to learn ERP systems.
- Collaborate with internal teams during the contract review phase to ensure timely order launches.
- Ensure compliance with export licensing for international clients and work effectively with customs brokers.
Qualifications:
To excel in this role, candidates should possess:
- An associate degree or equivalent experience.
- A minimum of two years in a related field, with a preference for experience in metal alloys or aerospace.
- Strong analytical skills to interpret business documents and technical procedures.
- Mathematical proficiency to perform calculations and analyze data.
- Problem-solving abilities to navigate various operational challenges.
Work Environment:
The work environment is typically moderate in noise, with occasional exposure to vibrations. Employees are expected to maintain a safe and organized workspace, adhering to company policies and safety protocols.
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