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Customer Relations Associate
2 months ago
Position: Customer Service Representative / Inside Sales
Company Overview: Join a prominent player in the industrial distribution sector, recognized for our commitment to providing exceptional service and a diverse range of high-quality products. We partner with over 4,000 leading manufacturers to ensure we meet our customers' needs effectively.
Role Overview: As a Customer Service Representative, you will be instrumental in delivering expert support to our clients, addressing a variety of inquiries and challenges. This role transcends traditional customer service, allowing you to cultivate lasting business relationships through ongoing communication and consultation.
Key Responsibilities:
- Assist customers via phone and in-person interactions.
- Guide clients in obtaining the necessary parts and solutions.
- Engage with customers to understand their requirements, conduct research, and recommend appropriate products.
- Achieve and surpass monthly sales targets while enhancing customer satisfaction.
- Prepare quotes and process orders efficiently.
- Provide post-order support to ensure customer satisfaction.
- Measure specifications on various parts as needed.
Qualifications:
We seek self-motivated individuals who are eager to exceed expectations. Ideal candidates will possess strong prioritization and multitasking abilities, a sense of urgency, and excellent communication skills. Building rapport and establishing solid relationships with diverse customers is essential.
Specific Requirements Include:
- Minimum of 1 year of proven experience in customer service or inside sales.
- Mechanical and mathematical aptitude.
- Proficient written and verbal communication skills.
- Strong computer skills, particularly in Excel.
- High school diploma or equivalent.
- Valid driver's license with a clean driving record.
- Experience with SAP or ERP systems is preferred.
- Knowledge of industrial distribution products and hydraulics is a plus.
Benefits:
As a Customer Service Representative with us, you will be part of a stable organization that values your contributions and supports your professional growth. We offer:
- Competitive base salary with bonus opportunities.
- Comprehensive health, vision, and dental coverage, along with a 401(k) plan featuring company matching.
- Paid time off, including vacation, sick leave, and holidays.
- Tuition reimbursement and personalized training programs.
- Opportunities for career advancement and development.
Join us and build a fulfilling career with a leader in industrial distribution.