Customer Service Representative

5 days ago


West Des Moines, Iowa, United States Bank Northwest Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bank Northwest. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.

Key Responsibilities

  • Provide prompt, efficient, and courteous service to customers in person, via phone, or through email.
  • Process customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
  • Develop and maintain strong relationships with customers to understand their needs and provide personalized solutions.
  • Stay up-to-date on Bank Northwest products and services to effectively promote and sell them to customers.
  • Work collaboratively with other team members to achieve customer satisfaction and resolve issues.

Requirements

  • High school diploma or equivalent required; previous customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic math skills and accuracy in handling cash and financial transactions.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Equal Opportunity Employer

Bank Northwest is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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