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Customer Service Representative

2 months ago

West Des Moines, Iowa, United States Strategic Staffing Solutions Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Strategic Staffing Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

Job Summary:

The ideal candidate will have a strong background in customer service, with a proven track record of success in handling high-volume calls and providing excellent customer experience. You will be responsible for making outbound calls to customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Make outbound calls to customers to provide product information and resolve any issues
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Meet or exceed sales targets and performance metrics
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
Requirements:
  • 6 months of experience in customer service or outbound sales
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Proficiency in CRM software and other sales tools
  • High school diploma or equivalent required
About Us:

Strategic Staffing Solutions is a leading provider of IT and business services, with a strong commitment to delivering exceptional customer service and support. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.