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Customer Service Liaison

1 month ago

Brookfield, Wisconsin, United States Legends Marketing & Sales Full time
Customer Service Representative

Legends Marketing & Sales and Stain Erasers are seeking a dedicated Customer Service Representative to join our operations team. As the face of customer interaction for both companies, you will play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Manage customer inquiries, process orders, and provide product/service information via phone, email, and online platforms.
  • Resolve customer complaints efficiently and ensure a high level of customer satisfaction for both companies.
  • Assist with processing credit card payments and handle billing-related tasks.
  • Utilize ZenDesk to manage customer interactions and support tickets (training provided; experience with ZenDesk is a plus).
  • Maintain accurate knowledge of products and services offered by both companies, ensuring clear and consistent communication.
  • Coordinate with internal teams to ensure timely order fulfillment, product delivery, and service scheduling.
  • Handle data entry and maintain customer account records in company databases.
  • Collaborate with sales and operations teams to support overall customer service initiatives.
  • Track and report key customer service metrics and suggest areas for improvement.
Requirements:
  • Proven experience in a customer service or related role.
  • Experience with customer service platforms (ZenDesk experience is a plus).
  • Familiarity with credit card payment processing is beneficial.
  • Strong verbal and written communication skills.
  • Ability to manage time effectively and prioritize tasks across two businesses.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
  • Strong problem-solving skills and a customer-first attitude.
  • Ability to work independently and as part of a team.
  • Familiarity with the industries served by Legends Marketing & Sales and Stain Erasers is a plus.
Benefits:

Competitive salary and benefits package.

Legends Marketing & Sales and Stain Erasers offer a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the customer service industry.