Customer Service Representative

4 weeks ago


Brookfield, Wisconsin, United States Heartis Village Brookfield Full time

Job Title: Concierge

Job Summary:

We are seeking a Concierge to join our team at Heartis Village Brookfield. The Concierge will be responsible for providing exceptional customer service to our residents, guests, and employees.

Responsibilities:

  • Answer and direct phone calls, take messages, and communicate information to the intended recipient.
  • Greet residents, guests, and employees, and provide directions and information as needed.
  • Collate brochures for the marketing department and prepare meal tickets for team members and family members.
  • Update the Resident Phone List and Roster, Move-In and Move-Out Register, Guest and Sign-In Logs as necessary.
  • Manage appointments for residents and family members, such as hairdresser and transportation services.
  • Maintain a neat and organized desk and entry area.
  • Distribute mail to residents, Executive Director, and Department Coordinators.
  • Maintain resident forms for miscellaneous credits.
  • Adhere to all company personnel policies and established operating policies and procedures.

Requirements:

  • High school diploma or general education degree (GED) preferred.
  • One to three years of customer service experience and/or training; or equivalent combination of education and experience.

About Us:

Heartis Village Brookfield is a senior living community that provides a positive work environment and culture that recognizes the value of our Team Members in providing excellent experiences for our residents.

We offer a comprehensive benefit package, competitive wages, and opportunities for advancement.



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