Customer Service Representative
4 weeks ago
Job Title: Concierge
Job Summary:
We are seeking a Concierge to join our team at Heartis Village Brookfield. The Concierge will be responsible for providing exceptional customer service to our residents, guests, and employees.
Responsibilities:
- Answer and direct phone calls, take messages, and communicate information to the intended recipient.
- Greet residents, guests, and employees, and provide directions and information as needed.
- Collate brochures for the marketing department and prepare meal tickets for team members and family members.
- Update the Resident Phone List and Roster, Move-In and Move-Out Register, Guest and Sign-In Logs as necessary.
- Manage appointments for residents and family members, such as hairdresser and transportation services.
- Maintain a neat and organized desk and entry area.
- Distribute mail to residents, Executive Director, and Department Coordinators.
- Maintain resident forms for miscellaneous credits.
- Adhere to all company personnel policies and established operating policies and procedures.
Requirements:
- High school diploma or general education degree (GED) preferred.
- One to three years of customer service experience and/or training; or equivalent combination of education and experience.
About Us:
Heartis Village Brookfield is a senior living community that provides a positive work environment and culture that recognizes the value of our Team Members in providing excellent experiences for our residents.
We offer a comprehensive benefit package, competitive wages, and opportunities for advancement.
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