Hawaii Customer Experience Specialist
7 days ago
About Figure
">- We are a financial services company revolutionizing the industry with our innovative technology platform.
Our Mission
">- We empower customers by providing exceptional support and education on our products and services.
Your Key Responsibilities
">- Be the first point of contact and advocate for our customers.
- Handle customer inquiries via omni-channel communication and process applications with exceptional customer service.
- Educate customers on Figure and our products with knowledge and enthusiasm.
- Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email.
- Gather key insights and assist in process improvement for Figure's products and services and the impact to our customer experience.
- Provide technical support and troubleshooting on a variety of potential issues.
- Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi-vendor coordination when needed.
- Participate in new training and licensing programs to expand the team's capabilities.
- Contribute to an exciting and vibrant office environment and team dynamic.
What We Look For
">- A degree from an accredited university preferred with 1+ years in a customer-facing role.
- Mortgage Loan Originator (MLO) license active within the last 5 years in the state of Hawaii is required.
- The ability to obtain Hawaii MLO licensing within 60 days of hire is required.
- A proven background in being a dependable and reliable team player.
- Flexibility and adaptability to ongoing refinements in process and structure.
- Confident, friendly and compassionate communication skills.
- Successfully complete the required compliance trainings.
- A positive and problem-solving approach to customer service.
- Ability to instill trust and rapport with customers.
- Process-driven organizational skills.
- A quick and flexible learning style with the ability to navigate new technology platforms.
Compensation and Benefits
">- $27 per hour base salary.
- Competitive, performance-based, monthly bonus that can range from $0-$1312.50/month.
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans.
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Employer-funded life and disability insurance coverage.
- 11 Observed Holidays & PTO plan.
- Up to 12 weeks paid family leave.
- Continuing education reimbursement.
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