Customer Support Specialist

2 weeks ago

Blackfoot, Idaho, United States Agri-Service Full time
Safety Commitment:
  • Immediately report all incidents.
  • Participate in incident investigations as required.
  • Attend all safety training sessions, both in-person and online.
  • Conduct thorough inspections of work sites and vehicles as mandated.
  • Recognize and encourage safe behaviors among employees.
  • Discuss the significance of safety at every team meeting.
  • Exemplify commitment to safety through actions and words.
  • Promote the Safety Culture of Agri-Service.
  • Advocate for the use of appropriate personal protective equipment (PPE) including hand, face, ear, and eye protection.
  • Adhere to company safety policies and procedures while promoting safe practices with customers.
  • Maintain a tidy office environment and company vehicle.
  • Perform weekly inspections on company vehicles.
  • Utilize proper tools, conduct regular tool inspections, follow tool instructions, and clean tools as necessary.
  • Assist in Job Hazard Analysis (JHA) to identify and mitigate potential hazards.
  • Identify safety concerns through inspections and implement necessary corrections.
  • Communicate with the Safety Liaison to address safety issues.
Core Responsibilities:
  • Identify and engage with existing and potential customers within the assigned territory, fostering positive relationships.
  • Drive profitable growth by effectively communicating the value and uniqueness of our products and services.
  • Advise customers on maintenance and repair strategies to minimize overall costs.
  • Develop and maintain the technical expertise necessary to promote our parts and service offerings.
  • Acquire and retain product knowledge regarding AGCO equipment and all products offered by Agri-Service.
  • Assess customer needs and devise effective solutions.
  • Collaborate with other departments to enhance customer relationships.
  • Assist customers within 24 hours of equipment delivery, focusing on maintenance and care.
  • Provide timely and accurate quotes for parts and service requirements.
  • Embrace integrity, quality, and responsiveness to customer needs.
  • Work closely with business partners, store teams, and corporate support on warranty and product-related matters.
  • Advocate for safety within Agri-Service, adhering to all relevant safety policies and standards.
  • Align with and promote the corporate vision, purpose, values, and goals.
  • Perform additional duties as assigned.
Knowledge, Skills, and Abilities:
  • Sales experience is preferred but not mandatory.
  • Demonstrated understanding of parts and service offerings.
  • Ability to develop and maintain knowledge of AGCO and Agri-Service products and services.
  • Capability to assess customer needs and enhance satisfaction.
  • Ability to quickly identify issues and approach work with a solutions-oriented mindset.
  • Familiarity with Microsoft, CDK, and OneAGCO is advantageous.
  • Strong written and verbal communication skills, along with planning and organizational abilities.
  • Capacity to set and manage priorities effectively.
  • Ability to operate and maintain company vehicles.
  • Must be a self-starter, capable of working independently.
Education and Experience:
  • Proof of high school diploma or General Education Degree (GED).
  • Preferred minimum of two (2) years of sales and/or parts and service experience.
  • Valid driver's license and acceptable driving record are required.
  • Must possess proficiency in English (speaking, reading, comprehension, writing).
Physical Requirements:
  • Must be able to sit for extended periods, as well as walk, stand, climb stairs, reach, push, pull, lean, and twist.
  • Must meet all safety requirements as outlined in applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. Agri-Service is an E-Verify employer.

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