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Customer Service Specialist

2 months ago

Blackfoot, Idaho, United States AGRI-SERVICE, LLC Full time
Job Overview

Safety Commitment:

  • Promptly report all incidents.
  • Engage in incident investigations as necessary.
  • Participate in all safety training sessions, both in-person and online.
  • Conduct thorough inspections of work sites and vehicles as required.
  • Encourage and recognize safe practices among colleagues.
  • Discuss the significance of safety at every team meeting.
  • Exemplify commitment to safety through actions and communication.
  • Promote a culture of safety within Agri-Service.
  • Utilize appropriate personal protective equipment (PPE) and advocate for safe working habits.
  • Adhere to company safety protocols on job sites and promote safe behavior with clients.
  • Maintain a tidy office and company vehicle.
  • Perform weekly vehicle inspections.
  • Use the correct tools, conduct regular tool inspections, and maintain cleanliness.
  • Assist in Job Hazard Analysis (JHA) to identify and mitigate potential risks.
  • Identify safety concerns through inspections and address them accordingly.
  • Collaborate with the Safety Liaison to resolve safety issues.

Core Responsibilities:

  • Identify and engage with existing and potential clients within the designated territory, fostering positive relationships.
  • Drive profitable growth by effectively communicating the value of our products and services.
  • Advise clients on maintenance and repair practices to optimize ownership and operational costs.
  • Develop and maintain the technical expertise necessary to promote our parts and service offerings.
  • Acquire and sustain product knowledge on AGCO equipment and other offerings from Agri-Service.
  • Assess client needs and devise effective solutions.
  • Collaborate with various departments to enhance customer relationships.
  • Assist clients within 24 hours of equipment delivery, focusing on maintenance and care.
  • Generate timely and accurate quotes for parts and service requirements.
  • Embrace integrity, quality, and responsiveness to client needs.
  • Work closely with business partners and corporate support on warranty and product-related matters.
  • Champion safety practices at Agri-Service, adhering to all relevant safety policies and standards.
  • Align with and promote the corporate vision, values, and objectives of the organization.
  • Perform additional duties as assigned.

Knowledge, Skills, and Abilities:

  • Sales experience is preferred but not mandatory.
  • Demonstrated understanding of parts and service offerings.
  • Ability to develop and maintain product knowledge of AGCO and Agri-Service products.
  • Capability to assess client needs and enhance satisfaction.
  • Proficient in identifying problems and implementing solution-oriented approaches.
  • Familiarity with Microsoft, CDK, and OneAGCO is advantageous.
  • Strong written and verbal communication skills, along with planning and organizational abilities.
  • Ability to prioritize and manage tasks effectively.
  • Must possess a valid driver's license and maintain a clean driving record.
  • Self-motivated and capable of working independently.

Education and Experience:

  • High school diploma or GED is required.
  • A minimum of two years of sales and/or parts and service experience is preferred.
  • Must be able to communicate effectively in English (speak, read, comprehend, write).

Physical Requirements:

  • Ability to sit for extended periods, along with walking, standing, climbing, reaching, pushing, pulling, leaning, and twisting.
  • Must meet all safety requirements as per applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this classification. It is not an exhaustive list of all responsibilities, duties, and skills required.