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Customer Service Representative

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Louisville, Kentucky, United States Family Allergy & Asthma Full time
Job Summary

We are seeking a highly skilled and detail-oriented Contact Center Coordinator to join our team at Family Allergy & Asthma. As a Contact Center Coordinator, you will be responsible for providing exceptional customer service to our patients and their families, while also ensuring the smooth operation of our contact center.

Key Responsibilities
  • Answering Calls: Respond to incoming calls in a timely and professional manner, providing accurate and helpful information to patients and their families.
  • Scheduling Appointments: Schedule appointments for new and existing patients, ensuring that all necessary information is collected and entered into our electronic medical record (EMR) system.
  • Managing Patient Information: Enter patient demographics, insurance, and referral information into our EMR system, ensuring accuracy and completeness.
  • Canceling and Rescheduling Appointments: Cancel and reschedule appointments as assigned, ensuring that patients are notified and updated on any changes.
  • Working with Manager/Director: Work as directed by the Manager/Director, performing other relevant duties as assigned.
Requirements
  • Effective Communication Skills: Ability to fluently speak and read English, as well as communicate effectively with all levels of staff and patients.
  • Education and Experience: High school diploma or GED required; prior medical office experience preferred.
  • Computer Skills: Strong computer skills, including proficiency in EMR systems.
  • Teamwork and Adaptability: Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.
Work Environment

The Contact Center Coordinator will work in a fast-paced, dynamic environment, with a moderate noise level and standard lighting. The employee will be subject to diseases and conditions that exist in a healthcare setting.