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Business Operations Specialist

4 weeks ago

Raleigh, North Carolina, United States Global Channel Management Inc. Full time
Business Operations Specialist

About the role:

As a Business Operations Specialist at Global Channel Management Inc., you will be responsible for embedding business processes into the SDLC process, following testing protocols for production. You will provide production testing for wires and ACH, proof of concept application, and payment tracker. Additionally, you will complete QA reviews on alert entries for associates and provide performance standard recommendations. You will also investigate customer complaints and recommend enhancements, partnering with technology, operations, and other payment front-line teams for production testing.

Key responsibilities:

Embed business processes into the SDLC process
Provide production testing for wires and ACH
Perform production testing for payment tracker
Complete QA reviews on alert entries for associates
Investigate customer complaints and recommend enhancements

Requirements:

Experience with problem-solving and incident management
Experience with payments and financial institutions
Ability to identify and manage risk and escalations
Experience with training others on new processes