Customer Experience Specialist
1 week ago
The Customer Excellence Specialist will be a key member of the Client Services (Center of Excellence) Organization. This new position will work in a matrix organization to resolve complex issues with customers, train internal and external partners on best practices, and drive continuous improvement initiatives.
Key Responsibilities:- Resolve complex customer issues through effective communication and problem-solving skills
- Develop and deliver training programs for internal and external partners on customer service best practices
- Collaborate with cross-functional teams to drive continuous improvement initiatives and enhance customer experience
- Monitor and analyze customer feedback to identify areas for improvement
- Strong customer service skills and experience in a matrix organization
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
Why Join Us: At Guardant Health, we are committed to delivering exceptional customer experiences and driving innovation in the healthcare industry. As a Customer Excellence Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for customer service and excellence.
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