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Customer Experience Ambassador

2 months ago

Stanford, California, United States Patagonia Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Guide. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales, and promoting our brand values.

Key Responsibilities
  • Provide outstanding customer service, ensuring a positive and memorable experience for every customer.
  • Drive sales by effectively communicating product knowledge, features, and benefits to customers.
  • Participate in visual merchandising, maintaining a visually appealing store environment that showcases our products.
  • Process transactions accurately and efficiently, handling customer returns and exchanges with a smile.
  • Collaborate with colleagues to achieve sales goals, share knowledge, and support each other in a team-oriented environment.
  • Participate in ongoing training and development to stay up-to-date on product knowledge, company initiatives, and best practices.
  • Contribute to store events, promotions, and activities that engage customers and foster a sense of community.
  • Embody Patagonia's values, promoting environmental activism, social responsibility, and inclusivity in all interactions.
Requirements
  • Excellent customer service and sales skills, with a passion for delivering exceptional experiences.
  • Knowledge of and/or interest in outdoor activities, environmental issues, and social responsibility.
  • Ability to work in a fast-paced environment, adapting to changing situations and priorities.
  • Strong communication and interpersonal skills, with a focus on building relationships and resolving conflicts.
  • Basic math and computer skills, with accuracy and attention to detail.
  • Ability to lift up to 55 pounds, stand for extended periods, and perform store maintenance duties.
About Us

Patagonia is a leader in sustainable and environmentally responsible business practices. We are committed to creating a positive impact on the environment, our customers, and our employees. As a member of our team, you will be part of a dynamic and passionate community that shares our values and strives for excellence.

We are an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.