IT Support Specialist

2 weeks ago


Bristol, Maine, United States Aon Full time
About the Role

Aon is seeking an experienced IT Support Specialist to join our team in Seoul, Korea. As an IT Support Specialist, you will be responsible for providing exceptional support to Aon colleagues across Korea and Japan.

Key Responsibilities
  • Provide technical support to all business units/users in Korea and Japan
  • Ensure all IT compliance related matters are aligned and complied with IT standard operating procedures
  • Manage and maintain IT security and infrastructure within Aon Korea and Aon Japan
  • Support and execute IT initiatives locally
  • Manage vendors and ensure compliance with IT standards
  • Provide guidance and coaching for new end users on company systems
  • Maintain hardware and software
  • Assist in executing and meeting company goals and objectives
Requirements
  • Bachelor's Degree
  • Minimum 2 years relevant IT and business support experience in an ITIL environment
  • Good written and communication skills in English
Competencies
  • Strong customer service focus
  • Independent with good analytical, planning, and problem analysis and solving skills
  • Self-driven with eagerness to learn and develop technical skills
  • Strong ability to manage customers and partners
  • Customer service orientation
Technical Knowledge
  • In-depth knowledge of Windows Server (e.g. AD)
  • Ability to support Citrix
  • Intermediate networking skills including VoIP
  • Advanced skills in network printing
  • Office 365
  • Oracle/MS SQL DB
  • SSRS/BI reporting
About Aon

Aon is a global professional services firm that provides a range of services including risk management, insurance, and human resources consulting. We are committed to creating a diverse and inclusive workplace where all colleagues feel empowered to be their authentic selves.

We value an innovative and diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.



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