Activity Guest Service Representative

2 months ago


Big Sky, Montana, United States Big Sky Resort Full time
Job Title: Activities Guest Service Specialist

Overview:

The Activities Guest Service Specialist at Big Sky Resort serves as a key point of contact for guests and other departments. This role is responsible for providing information on lift tickets, season passes, lift openings and closures, restaurants, activities, and special events on and off the resort.

Responsibilities:

  • Assist guests with activity and lift ticket sales in a fast-paced office environment.
  • Understand and learn the criteria for all lift access products at Big Sky Resort.
  • Accountable for meeting sales targets and balancing products sold against receipts.
  • Responsible for greeting and assisting guests as they arrive at the resort.
  • Knowledge of Big Sky Sports products, mountain terrain, area services, activities, and events to provide excellent guest service.
  • Quickly assess and resolve lift ticket and pass issues for guests.
  • Familiar with daily snow and grooming reports.
  • Answer guest questions and issues correctly, promptly, and politely.
  • Provide professional phone support to guests.

Qualifications:

  • Previous customer service, point of sale, and/or ski resort experience is a plus.
  • Skiing or snowboarding experience is a plus, but willingness to learn is a must.

Benefits:

  • FREE All Mountain Ski Pass and eligibility for discounted tickets to other Montana Mountains and Boyne Resort properties.
  • Discounted vouchers for skiing at Big Sky Resort for friends and family.
  • Discounted ski/snowboard rentals with a free employee lesson.
  • 25%-50% off F&B and Retail at all Boyne outlets.
  • Eligibility for affordable Team Member Housing.
  • Lodging discounts for friends and family.
  • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass.
  • Wellness Day and Eligibility for PTO.
  • Monthly employee events.


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