Sales and Service Representative
3 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Univest Financial Corporation. As a Sales and Service Representative, you will be responsible for developing and maintaining a personal portfolio of prospects and customers, delivering exceptional service, and providing a broad base of services to meet their financial needs.
Key Responsibilities:
- Develop and maintain relationships with customers to understand their financial needs and provide tailored solutions.
- Profile customers to determine their needs and cross-sell appropriate products and services.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with integrated partners to maximize sales opportunities and achieve minimum sales standards.
- Proactively make outbound sales calls to inform customers about a wide variety of financial services solutions that will meet their needs.
- Service customers at the teller line by completing a variety of financial transactions following technical and operational guidelines.
Requirements:
- High school diploma/GED or equivalency.
- Attention to detail and ability to prioritize.
- Experience in retail sales or telemarketing with proven sales results.
- Strong written/verbal/organizational skills.
- Demonstrated leadership/supervisory ability.
- Energetic and engaging interpersonal communication skills.
- Previous experience with MS Office Suite.
- Previous banking experience or completion of ABA Banking Basics suite.
- Proficiency in daily operational procedures.
- Completion of training in SSR Suite Training.
- Proficiency in daily operational procedures.
- Complete notary training if applicable.
- Neat, professional appearance following established guidelines for appropriate dress.
- Complete the Univest University Supervisor Certificate Program and the "Coaching for Performance Excellence" course.
- Obtain NMLS registration.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
- A commitment to diversity, equity, and inclusion.
Univest Financial Corporation is an Equal Opportunity Employer.
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