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Customer Service Representative
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Customer Service Lead
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Grand Island, Nebraska, United States Burlington Full timeBurlington Job OpportunityAs a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. This includes directing cashier coverage and customer flow, as well as assisting the management team in communicating promotions and company updates.Key Responsibilities:Direct cashier coverage and customer flow to...
Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused individual to join our team as a GIRMC Customer Care Assistant. This role is responsible for providing exceptional guest experiences, ensuring safety and satisfaction, and serving as a resource for internal and external customers.
Key Responsibilities- Welcomes guests and determines individual needs, responding appropriately.
- Assesses guest needs and responds accordingly, resolving crisis situations and initiating incident reports as needed.
- Coordinates escort/transport needs, operates wheelchairs, and follows emergency procedures.
- Serves as a resource for internal/external customers, creating an environment that fosters outstanding customer service.
- Performs other Customer Care Program-related duties, including order supplies, update directories, and participates in meetings and committees.
- High School diploma or equivalency required.
- Minimum of one (1) year experience in customer service or medical environment requiring frequent public contact.
- Knowledge of customer service philosophies and practices, medical center facilities and services, and the Grand Island community.
- Ability to communicate effectively, assess and follow through with communication needs, and maintain confidentiality.
- Ability to establish and maintain effective working relationships, analyze problems, and implement effective work resolutions.
This role is characterized as medium work, requiring exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects.
