Customer Service Representative
2 weeks ago
About this role:
At NorthWestern Energy, we are seeking a skilled Customer Associate to join our team. As a Customer Associate, you will be the primary point of contact for our customers, providing exceptional service and support to help them with their energy needs.
Key Responsibilities:
• Accept customer payments and post them in a timely manner
• Balance cash drawers daily and make bank deposits
• Input and complete service orders accurately
• Meet or exceed performance standards, including time spent at the workstation and time engaged with customer interactions
• Explain rate changes and bill calculations as necessary
• Administer the credit program within the prescribed scope
• Listen and respond appropriately to customer needs while reviewing and entering data on a computer
• Type memos, emails, and other correspondence in an accurate and timely manner
• Respond to emergency situations professionally and accurately by following established policy and procedures
• Perform calculations to determine customer payments and other account-related activity
• Assist customers using established policies and procedures
• Respond professionally and positively to customer complaints or inquiries
• Work effectively in a team and in close proximity to teammates
• Perform all regularly scheduled shifts, with occasional weekend, evening, or holiday call-outs in response to emergency situations
• Maintain confidentiality of customer and other confidential information
• Ensure proper entry of union payroll for bi-weekly processing
• Ensure proper coding and processing of purchase card transactions and AP invoices
• Support the new construction process through administrative SAP functions, payment processing, and service order creation
• Assist customers with local permitting requirements and basic construction standards
• Support local operations with SAP notification processing and other data entry as required
• Respond appropriately to internal requests and work across business units to ensure processes and procedures are being upheld
• Analyze and prioritize workload to ensure that all customer and business needs are met in a timely and appropriate manner
Requirements:
• High School diploma or equivalent
• Successful completion of training program
• Demonstrate and maintain a good safety record
• Proficiency with the Microsoft Office suite and other computer applications
• Excellent attendance record
• Valid driver's license and satisfactory driving record
• Adhere to company safety standards and the Code of Business Conduct & Ethics
About NorthWestern Energy:
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota, and Nebraska. We employ 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including 401K with company match, healthcare and wellbeing programs, employee assistance programs, life insurance, tuition reimbursement, competitive pay, paid company endorsed volunteer opportunities, paid parental leave, paid bereavement leave, paid training opportunities, and paid time off starting on your first day, plus 11 paid holidays.
Equal Opportunity Employer:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information, or any other protected class in accordance with applicable federal or state laws and statutes.
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