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Service Excellence Coordinator

2 weeks ago

Florence, South Carolina, United States KJ's Market Full time
About Our Team

At KJ's Market, we're committed to creating a welcoming environment for our guests. Our Guest Service Manager will play a critical role in delivering exceptional customer service and leading our front end operations.


Job Responsibilities
  1. Customer Service Delivery: Deliver friendly, superior customer service to our guests.
  2. Host Coaching: Observe, evaluate, and coach hosts to ensure they meet our high standards.
  3. Measurement Planning: Maintain measurement plans and reports to evaluate host, financial, and operational effectiveness.
  4. Training Needs Assessment: Identify performance gaps and provide necessary coaching and feedback.
  5. On-the-Job Training: Deliver on-the-job training (OJT) programs and materials.
  6. Guest Service Leadership: Select, train, and develop Guest Service Leaders.
  7. Department Assessments: Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
  8. Training Management: Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness.
  9. Hiring Processes: Manage the hiring processes including sourcing and candidate management.
  10. Training Documentation: Complete, review, and maintain all training documentation.
  11. Office Security: Ensure the security of the office and store funds.
  12. Supply Management: Maintain supplies needed for Front End according to budget.