Customer Service Rep II

4 weeks ago

Florence, South Carolina, United States Clarios Full time
Customer Service Rep ll

What you will do

As a Customer Service Rep ll you will play one of the most important roles in maintaining a positive company experience for customers. As the main point of contact for customers, members of customer service handle every order and situation in a personable and professional manner to ensure the customer is satisfied. Customer Service Representatives are the primary liaison for Original Equipment and Aftermarket customers, they provide product information, resolve order related issues, coordinate credits/returns for deficiencies in quality/service, and effectively manage customer delivery and on time metrics.

How you will do it
  • Perform daily customer account checks and update customers on necessary shipment or production changes.
  • Effectively communicate with customers through various channels.
  • Build expert and dynamic product knowledge and/or the ability to quickly acquire product information to answer customer questions.
  • Document and resolve or escalate customer complaints effectively and efficiently.
  • Process order changes, cancellations, and special orders.
  • Manage returnable containers and coordinate cycle counts.
  • Track customer KPI's and metrics to ensure 100% compliance with customer requirements.
  • Manage Original Equipment customer accounts by creating shippers, shipping packets, and coordinating with production scheduling.
What we look for

Required
  • 3 - 4 years' experience in customer service, preferably in manufacturing with heavy emphasis on sales, distribution, manufacturing, and end-user.
  • Strong communication skills., written and verbal.
  • Basic math skills.
  • Proficiency in Microsoft Office.
Preferred
  • Ability to work independently with little supervision.
  • High School diploma or equivalent required, college degree preferred.
  • Not looking for Call Center - Customer Service Reps.
What we do here

Our Florence, South Carolina distribution center charges, packages, and ships the batteries used in cars, boats, and motorcycles. We have been here since 2007 and now employ more than 285 people and operate six days per week. We are actively involved in our local community and received the United Way Campaign Excellence Award annually since 2015. Our employees also support the American Heart Association.

What you get:
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
  • Tuition reimbursement, perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide market share leadership
  • HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
  • Clarios has been recogizned as one of 2024's Most Ethical Companies by Ethisphere. This prestigious recognition marks the second consecutive year Clarios has received this distinction.
Who we are:
Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

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