Service Delivery Expert

3 days ago


Florence, South Carolina, United States ABB Full time
About Us:

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

We are seeking a highly skilled Service Delivery Expert to join our team at ABB. The successful candidate will be responsible for owning specific service business processes and leading the execution of needed process changes.

Key responsibilities include listening to process user and customer feedback to identify development areas, prioritizing developments based on user and customer value, and building the business case for process changes. You will also follow up process KPIs to identify continuous improvement needs and drive change management by quantifying the user and customer value of the process.



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