Contract Technical Assistant

5 days ago


Buffalo Grove, Illinois, United States Cynet Systems Full time
Tier Technical Help Desk Opportunity

We are seeking a highly skilled Tier Technical Help Desk professional to join our team in Buffalo Grove, IL. This is a contract position with a salary range of $20-$25 per hour, and we offer a comprehensive benefits package.

The ideal candidate will have a strong understanding of customer satisfaction and service orientation, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Field all incoming technical support requests and resolve product information requests and product problem/solution requests.
  • Escalate complex problems to Field Support Engineers as needed.
  • Log all incoming support requests into the company call tracking system in a timely and professional manner.
  • Respond, resolve, and close 40 percent of support requests utilizing technical training and creative solutions.

Requirements:

  • High School diploma or equivalent.
  • Proficiency with Microsoft Windows operating system and computer networking.

About Cynet Systems:

Cynet Systems is a leading provider of technical services and solutions. We offer a dynamic work environment and opportunities for career growth and development.



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