Help Desk Technician
5 days ago
We are looking for a highly motivated and detail-oriented individual to fill our Technical Help Desk position in Buffalo Grove, IL. The successful candidate will have a strong understanding of computer networking and Microsoft Windows operating systems.
This is a contract position with a salary range of $20-$25 per hour, and we offer a comprehensive benefits package.
Job Description:
- Field all incoming technical support requests and resolve product information requests and product problem/solution requests.
- Escalate complex problems to Field Support Engineers as needed.
- Log all incoming support requests into the company call tracking system in a timely and professional manner.
- Respond, resolve, and close 40 percent of support requests utilizing technical training and creative solutions.
Requirements:
- High School diploma or equivalent.
- Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience.
About Cynet Systems:
Cynet Systems is a leading provider of technical services and solutions. We offer a dynamic work environment and opportunities for career growth and development.
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