E-commerce Operations Manager
6 days ago
Job Summary:
We are seeking a highly skilled and experienced E-commerce Department Lead to join our team at Kroger. As a key member of our e-commerce team, you will be responsible for managing the day-to-day operations of our e-commerce department, ensuring seamless customer experiences, and driving business growth.
Key Responsibilities:
- Assist the Store E-commerce Manager in overseeing the e-commerce department's daily operations, including managing inventory, processing orders, and resolving customer issues.
- Develop and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
- Train and develop team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Act as the person in charge of the e-commerce department when the Store E-commerce Manager is unavailable, making key decisions to ensure business continuity.
- Collaborate with cross-functional teams, including logistics, marketing, and customer service, to ensure seamless execution of e-commerce initiatives.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to address them.
- Provide feedback and coaching to team members to help them improve their performance and achieve their goals.
- Stay up-to-date with industry trends, best practices, and new technologies to ensure our e-commerce operations remain competitive and innovative.
Requirements:
- Proven experience in a supervisory or management role, preferably in a retail or e-commerce environment.
- Strong leadership and communication skills, with the ability to motivate and develop team members.
- Basic math skills, including counting, addition, and subtraction, as well as basic knowledge of computers and software applications.
- Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Preferred Qualifications:
- Experience in a production-oriented environment, warehouse, or stocking shelves, or cashier experience.
- Knowledge of e-commerce platforms, logistics, and supply chain management.
- Certifications or training in areas such as inventory management, customer service, or leadership development.
What We Offer:
Kroger offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for e-commerce and leadership, we encourage you to apply for this exciting opportunity.
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