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Manager of Administrative Operations

2 months ago

Fond du Lac, Wisconsin, United States The North West Company Full time

Position Overview: The Manager of Administrative Operations is responsible for overseeing the efficient daily functioning of Financial Services, Customer Engagement, and Front-End Operations. This role involves the execution of organizational standards, management of resources, and the training and development of team members.

Key Responsibilities:

  • Deliver exceptional customer service by adhering to the Value Offer.
  • Prioritize customer satisfaction by fostering strong relationships and addressing inquiries effectively.
  • Monitor service levels and adjust strategies as necessary to enhance customer experience.
  • Handle customer complaints and requests promptly and professionally.
  • Ensure a pleasant shopping environment for all customers.
  • Optimize staff scheduling to meet customer service demands and business objectives.
  • Manage financial operations to maximize profitability and safeguard company assets.
  • Oversee all aspects of cash management and ensure compliance with financial protocols.
  • Support Financial Service initiatives and campaigns as directed.
  • Supervise and train team members to ensure outstanding service delivery.

Qualifications:

  • A minimum of two years of experience in a high-volume retail or grocery environment.
  • Strong customer service and interpersonal skills.
  • Proven track record of achieving sales and operational results.
  • Ability to interpret and communicate instructions effectively.
  • Proficient in Microsoft Excel and Outlook.
  • Comprehensive understanding of retail operations.
  • Exceptional analytical and problem-solving abilities with keen attention to detail.
  • Excellent organizational and planning skills.
  • Commitment to understanding and serving the needs of customers.
  • Demonstrated enthusiasm for the company’s mission and values.

Working Conditions:

  • Ability to work in challenging environments.
  • Physical capability to lift over 50 pounds.
  • Willingness to work extended hours and stand for prolonged periods.

Commitment to Community: The North West Company is dedicated to fostering relationships with Indigenous Peoples and serving rural and remote communities. We strive to create an inclusive environment that values diversity and promotes social well-being.

Join Us: If you are seeking a fulfilling career that allows you to make a positive impact in the communities we serve, we invite you to explore the opportunities available with us.