IT Support Specialist

4 weeks ago


Nashville, Tennessee, United States Lipscomb University Full time

Job Summary:

The IT Department at Lipscomb University is seeking a highly motivated and detail-oriented student worker to join our team as a Help Desk Technician. As a Help Desk Technician, you will provide technical support to students and employees, assisting with a variety of issues related to computer hardware, software, and mobile devices.

Responsibilities:

  • Enter and route tickets in the IT Ticketing System
  • Provide technical support to users by using guided resources provided by the IT department
  • Provide answers to clients by identifying problems, and guiding clients through corrective steps
  • Verbal and written communication skills
  • Customer service and phone support
  • Some technological proficiency
  • Quality focus

Requirements:

  • Current, enrolled Lipscomb University student
  • Technology or Customer Service experience preferred but is not necessary

What We Offer:

  • Convenience of an on-campus job
  • Work schedule that works around your class schedule
  • Opportunity to gain useful IT and customer service work experience
  • May be eligible for Federal Work Study


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