Field Service Specialist
2 weeks ago
The successful applicant will embody the following qualities:
- Strong technical aptitude and customer-focused mindset
- Exceptional verbal and written communication skills
- Familiarity with various drive controls, electrical, electronic, and mechanical systems
- Methodical approach to diagnostics and troubleshooting
- Personable, enthusiastic, and sociable, representing the company positively
- Thrives in a dynamic, fast-paced environment with the ability to manage multiple tasks
- Willingness to travel frequently across North America to client locations
Key Responsibilities:
Role Summary: Operate under general and remote oversight
- Install and commission new equipment at client sites for optimal functionality
- Identify and resolve machine and process issues remotely
- Deliver on-site service, diagnostics, and repairs for equipment
- Offer technical and process support via phone to clients
- Manage parts orders, software assistance, and other essential support requirements
- Educate clients on-site regarding general maintenance and operational practices
- Embrace travel opportunities (up to 70% weekday travel during peak periods)
- Thoroughly document and report all activities
Goals and Responsibilities:
- Achieve 100% customer satisfaction through comprehensive machine commissioning and interactive training
- Ensure 100% ongoing customer satisfaction through accurate diagnostics and effective repairs
- Maintain 100% compliance through meticulous pre-visit checks, on-site assessments, post-visit documentation, and follow-ups
- Adhere to 100% company standards through reliability and commitment to established processes
Qualifications and Skills:
Essential Qualifications:
- Ability to interpret electrical schematics, pneumatic diagrams, and mechanical assembly drawings
- Experience in diagnosing control systems, drive systems, PLC systems, and PC systems
- Proficiency in mechanical system replacement and precision alignment
- Knowledge of optical processes (experience in the ophthalmic industry is a plus)
- Only candidates with verified credentials are encouraged to apply
Compensation and Benefits:
What We Offer:
Competitive base pay (hourly) plus travel per diem, commensurate with experience
Annual performance reviews
Paid vacation and holidays
Health and dental insurance
401K plan with company matching
Job Type: Full-time
Required Experience:
- 1 year of electrical/mechanical troubleshooting
Required Education:
- Associate degree
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