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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a key member of our customer-facing team, you will play a pivotal role in ensuring every customer has an exceptional experience with our pest management services.
Responsibilities- Field incoming requests and schedule service visits to ensure timely and efficient delivery of our services.
- Utilize our proprietary system to track routes and optimize current and future schedules, minimizing drive time and distance.
- Apply expertise to schedule appointments for technicians, recommending alternative routes when necessary.
- Use sharp listening skills and probing questions to identify customer concerns and evaluate their needs.
- Monitor, update, and maintain customer databases with accurate information, including call details, dispositions, payments, and other results.
- Reschedule unserviced accounts within 24 hours.
- Participate in quality assurance processes, programs, and initiatives.
- Safeguard customer privacy and proprietary information.
- Competitive earnings: $19-$19/hour.
- Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match, employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, and dependent scholarship awards.
- Industry-leading, quality, comprehensive training program.
Orkin is a global residential and business service provider, founded in 1901, with a reputation for delivering accurate, comprehensive, and efficient pest management services. We are a financially stable and growing company, committed to supporting our community and providing opportunities for growth and development.
Qualifications- Sales experience preferred.
- High School Diploma or equivalent required.
- Valid driver's license.
- Ability to obtain the appropriate pesticide license/certification if required (company-paid).
- Ability to work independently and interact with clients.
