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Patient Access Coordinator I
2 months ago
At Methodist Health System, we are dedicated to delivering outstanding care to the communities we serve and to our employees. This commitment is embodied in our culture known as The Meaning of Care, which distinguishes us in the healthcare field. We strive to support families through significant moments, whether it’s celebrating a successful recovery or providing compassionate communication during challenging times. Our organization offers competitive compensation, comprehensive benefits, and a supportive work environment where every employee is valued. Most importantly, our team members contribute to making a meaningful impact in the communities where we operate.
Position Overview:
Work Schedule: Various weekend shifts; this is a casual role where employees work on an 'as needed' basis to fulfill business requirements. Shifts may vary weekly.
The Patient Access Coordinator is responsible for welcoming and registering patients in a professional and efficient manner. This role involves creating accurate patient records by verifying demographic, financial, and visit information. Responsibilities include electronically confirming payer eligibility, assessing patient financial responsibilities, and collecting payments when appropriate. The Coordinator ensures a high standard of customer service in alignment with the organization's mission and vision, adhering to EMTALA guidelines during patient registration in the Emergency Department.
Key Responsibilities:
Essential Duties:
- Greet patients courteously and apply triage protocols to notify clinical staff of urgent cases.
- Adhere to EMTALA regulations during patient registration in the Emergency Department.
- Manage interactions with anxious or distressed individuals in a calm and professional manner.
- Effectively de-escalate situations involving patients or their families who may be upset with services or requests.
- Conduct patient registration and insurance verification accurately and promptly, ensuring all information is compliant with established policies.
- Gather patient identification to facilitate a 'quick registration' process.
- Notify clinical team members of patient arrivals and their primary concerns.
- Collaborate with clinical staff to determine the appropriate timing for completing the registration process once the patient's condition is stable.
- Collect and update patient demographic details and identification in the electronic registration system, including bedside registration when necessary.
- Verify insurance eligibility using electronic systems and update records accordingly.
- Complete necessary documentation for Medicare Secondary Payer and other insurance requirements.
- Review and finalize admission paperwork with patients or their representatives.
- Utilize translation services to ensure accurate data collection when needed.
- Provide patients and their representatives with copies of all signed documents as required.
- Communicate financial responsibilities to patients respectfully and perform point-of-service collections in line with policy.
- Discuss patient financial obligations and review estimates and liability waivers as necessary, ensuring all documents are added to the registration record.
- Collect co-pays or other financial responsibilities during patient encounters, documenting collection attempts and reasons for any failures.
- Process payments securely and notify supervisors of any discrepancies in cash handling.
- Refer patients to financial counselors when appropriate.
Qualifications:
Education:
- High school diploma or equivalent preferred.
Experience:
- Previous experience in healthcare registration, customer service, or billing is required. Familiarity with medical terminology is advantageous.
Licenses/Certifications:
- Must have the ability to travel between campus locations as needed.
- Basic Life Support (BLS) certification from the American Heart Association or American Red Cross is preferred.
Skills/Knowledge/Abilities:
- Proficient in phone etiquette and basic medical terminology.
- Strong computer skills are essential, including proficiency in Outlook, Word, and Excel.
- Basic math skills are necessary for payment collections.
- Ability to work independently and gather required data from patients.
- Excellent multitasking skills with a keen attention to detail.
- Ability to relate to patients and colleagues in a compassionate and professional manner.
- Capable of escorting patients and their families to various locations within the facility.
- Effective communication skills, even in challenging situations.
Physical Requirements:
- Medium work capacity, requiring the ability to exert up to 50 pounds of force.
Job Hazards:
- Potential exposure to biological agents and physical hazards typical in a healthcare environment.
About Methodist Health System:
Methodist Health System encompasses multiple hospitals and clinics, a nursing and allied health college, and various community outreach initiatives. Since its inception, our commitment to community service has remained a cornerstone of our mission.
Methodist Health System is an Affirmative Action/Equal Opportunity Employer, committed to diversity and inclusion in the workplace.