WTP Success Coach

2 days ago

Oak Park, Michigan, United States Integrative Staffing Group Job Board Full time
Job Summary

We are seeking a highly motivated and experienced WTP Success Coach to join our team at Integrative Staffing Group Job Board. As a key member of our organization, you will play a vital role in providing comprehensive case management and guidance to individuals on assigned caseload for the targeted Welfare Transition population.

Key Responsibilities
  • Develop rapport with customers and conduct assessments to identify their needs and target appropriate activities for their individual circumstances.
  • Assess specific customer needs in areas such as medical, childcare, transportation, training, and education, and make referrals for services as needed.
  • Interpret program regulations and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities, and relevant mental health services.
  • Counsel customers individually or in group sessions to assist in identifying ways to understand life adjustments and make changes.
  • Provide guidance to customers to assist them in understanding and overcoming personal and social problems and decision-making for developing goals and areas of need.
  • Determine required level and frequency of services per established program guidelines for targeted groups.
  • Develop Individual Responsibility Plans with customers to establish a roadmap for achievement of educational and vocational objectives.
  • Coordinate and monitor services, including comprehensive tracking of customer activities in relation to Individual Responsibility Plans.
  • Document all customers' encounters through the use of comprehensive case notes and maintain comprehensive case files.
  • Identify and utilize allowable activities and strategies to promote the success of customers.
  • Evaluate effectiveness of Individual Responsibility Plans and progress made by customers, and provide appropriate updates to services being provided.
  • Coach customers in strategies and activities to secure and maintain meaningful employment.
  • Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives.
  • Maintain and report applicable statistics regarding program and customer services.
  • Coordinate activities with Employment Relations Staff as appropriate to ensure development of employment opportunities and placement of customers.
  • Input data and process information using various state and agency databases and systems on a daily basis.
  • Participate in training opportunities to enhance job-related skills such as career development, counseling, and program-specific knowledge.
  • Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
  • Conduct continuous quality improvement activities in support of achieving the organization's performance goals.
  • Identify programmatic issues that arise and recommend options for improvement.
  • Develop and maintain in-depth knowledge of State and Federal workforce development performance measures.
  • Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
Requirements
  • A Bachelor's degree in psychology, social science, business administration, or a related field, plus a minimum of three years relevant work experience involving case management.
  • Fluency in English/Creole is required, with the ability to speak Creole fluently to communicate effectively with Creole speakers.
  • Strong oral and written communication skills, with prior experience achieving excellence and demonstrating continuous improvement.
  • Good presentation and public speaking skills, with the ability to balance multiple priorities, meet deadlines, work independently, and achieve assigned tasks.
  • Proficiency in all Microsoft Office applications, with extensive Word and Excel skills, and the ability to utilize state workforce development databases and the Internet to conduct research and obtain data.

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