Branch Banking Leader

21 hours ago


Comstock Park, Michigan, United States New York Community Bank Full time

Job Summary

The Branch Banking Assistant Leader is a key role in driving branch revenue growth, operational excellence, and client experience excellence. This position requires a strong focus on reputational success in the community and a commitment to delivering exceptional client experiences.

Key Responsibilities:

  • Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance, including deposits, loans, and non-interest income. Identify and deliver the right client introductions to the right team members to achieve growth targets and execute successful sales initiatives.
  • Sales Leadership and Coaching: Support the coaching, development, and mentorship of team members, and actively support the execution of partner-produced sales and marketing initiatives. Reinforce training, development, and coaching to branch teams on our mission and how to effectively engage with customers to deliver against performance targets. Assist the Branch Banking Leader with talent management functions, including employment, performance evaluations, staff development, disciplinary actions, succession planning, and ensuring all staff comply with compliance requirements.
  • Client Experience: Deliver client engagement and education using available tools and systems. Foster a culture focused on providing an exceptional client experience with a commitment to delivering on our mission and purpose.
  • Risk Management: Identify and mitigate reputational, regulatory, employee, and client risks by helping team members understand and adhere to all applicable bank policies and regulations. Meet operational excellence standards.
  • Perform special projects and additional duties as required.

Job Qualifications:

  • High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required.
  • 3+ Years of overall branch sales experience, required.
  • May require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation.
  • Undergraduate Degree (4 years or equivalent), preferred.
  • Experience in a leadership role, preferred.


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