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Field Service Technician

2 months ago

St Petersburg FL USA, United States FRSTeam by Rogers Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Field Technician to join our team at FRSTeam By Rogers. As a Field Technician, you will play a critical role in assisting our Field Supervisors with customer contact, field coordination, and communication with customers, adjusters, and contractors.

Key Responsibilities:

  • Engage with customers to understand their needs and concerns, providing tailored solutions and exceptional service.
  • Collaborate with adjusters, third-party administrators, and restoration contractors to ensure seamless communication and coordination.
  • Manage multiple job files and assignments, ensuring timely and efficient completion of tasks.
  • Review and follow up on billings and customer concerns, providing prompt and professional responses.
  • Utilize our CRM system to track interactions, monitor sales activities, and stay informed about industry trends.

Requirements:

  • High school diploma or equivalent required.
  • Prior experience in restoration, construction, or a related field preferred.
  • Ability to meet physical demands of lifting 35 lbs. daily.
  • Background check and clean driving record required.

About Us:

FRSTeam By Rogers is a leading provider of textile restoration services, specializing in helping individuals and families recover from fire, smoke, water, and mold damage. Our mission is to restore peace of mind by delivering exceptional service with integrity, compassion, and professionalism.