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Field Services Technician
2 months ago
We are seeking a highly skilled and motivated Field Services Technician I to join our team at DAS Health. As a Field Services Technician I, you will be responsible for providing on-site technical support to our healthcare clients, ensuring that their technology needs are met efficiently and effectively.
Key Responsibilities:- Provide proactive on-site and remote technical support to users, resolving basic technical problems and maintaining relevant Service Boards.
- Work with clients to identify and resolve technical issues, ensuring that their systems are running smoothly and efficiently.
- Collaborate with the IT team to standardize systems, processes, and tools, driving automation and facilitating rapid return to service.
- Adhere to change management and documentation policies, ensuring that all changes, maintenance, configuration management, and upgrades are properly documented.
- Implement, troubleshoot, and provide basic level support of internal and client technology, including client networks, Windows server administration, PC applications, and MSP tools.
- High School diploma or GED equivalent required.
- Associates or Bachelor's degree in IT-related field preferred.
- Minimum of 1-3 years of experience in a Field Services or IT support position.
- A+ and Network+ Certifications are preferred.
- Ability to travel to client sites as needed.
- Basic Networking Knowledge.
- Basic Proficiency in Windows Server and other Cloud Based Server Environments (Azure, AWS, and WVD).
- Basic working knowledge of Microsoft 365 Email and Office Products.
- Basic working knowledge of Microsoft Windows, MacOS, and Linux.
- Competitive pay with discretionary bonus opportunities.
- Flexible Time Off.
- Continued Education Reimbursements.
- Company Paid Health Benefits for employees and family.
- 401k with Employer Match.
- Mental Health Services.
- Parental Leave.