Public Works Communication Manager
2 days ago
About the Position
The Howard County Government is seeking a highly skilled professional to fill the role of Public Works Communication Manager. This position will oversee the Department of Public Work's communications and CRM system program, ensuring effective management of customer interactions and data analysis.
Responsibilities
- Implement and manage CRM systems to maintain a database of customer information.
- Monitor and maintain CRM systems implementation and maintenance budget and media outreach budget.
- Oversee customer service operations to ensure prompt and effective resolution of customer inquiries, complaints, and issues.
- Coordinate all stages of communications from message and content development to proofing, approval, and release.
- Analyze customer data to identify trends, preferences, and opportunities for improvement in products or services.
- Develop and implement communication strategies to effectively engage with customers; coordinate with different departments to gather information for external communication; and facilitate communication among different County departments/offices to ensure a unified approach to customer interactions.
- Draft and edit press releases, statements, and other official communications; and create informational material for the public, such as brochures, newsletters, and website content.
- Manage social media accounts to ensure accurate and timely information dissemination; developing, monitoring, and maintaining all social media platforms (Facebook, blogs, website, etc.) pertaining to customer service.
- Advocate for necessary resources and support to meet customer service goals.
About the Salary
The estimated salary for this position is between $74,414.00 and $143,293.00 annually, depending on experience and qualifications.
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