Public Works Communications Specialist
2 days ago
The Customer and Communications Coordinator (Administrative Analyst II) position at Howard County Government is a key role in overseeing the Department of Public Work's communications and CRM system program. This position will be responsible for implementing and managing CRM systems, monitoring and maintaining budgets, and overseeing customer service operations to ensure prompt and effective resolution of customer inquiries, complaints, and issues.
Responsibilities- Implement and manage CRM systems to maintain a database of customer information.
- Monitor and maintain CRM systems implementation and maintenance budget and media outreach budget.
- Oversee customer service operations to ensure prompt and effective resolution of customer inquiries, complaints, and issues.
- Coordinate all stages of communications from message and content development to proofing, approval and release.
To be successful in this role, you will need:
- A Bachelor's degree in Communications, Media Relations, English or a related field of study.
- One year of related experience overseeing and managing a governmental communications and CRM program or an equivalent combination of education and experience.
- Experience drafting and editing press releases, statements, and other official communications including informational materials for public (i.e., brochures, newsletters, and website content).
- Experience managing social media sites to ensure information is up-to-date and user-friendly.
As a full-time employee of Howard County Government, you will be eligible for a comprehensive benefits package, including medical insurance, dental insurance, optional life insurance, dependent life insurance, and healthcare and dependent care flexible spending accounts. You will also have access to paid leave benefits, including annual leave, disability leave, and personal leave. Additionally, you will be eligible for retirement benefits, including a defined benefit plan and participation in the Social Security program.
Estimated salary range: $74,414 - $143,293 per year.
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