Administrative Analyst II

2 days ago


Ellicott City, Maryland, United States Howard County Full time
About the Position

The Customer and Communications Coordinator (Administrative Analyst II) position at Howard County Government is a unique opportunity to join a dynamic team and contribute to the delivery of exceptional customer service. In this role, you will be responsible for developing and implementing communication strategies, analyzing customer data, and overseeing customer service operations.

Responsibilities
  • Develop and implement communication strategies to effectively engage with customers and promote the department's services.
  • Analyze customer data to identify trends, preferences, and opportunities for improvement in products or services.
  • Oversee customer service operations to ensure prompt and effective resolution of customer inquiries, complaints, and issues.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Communications, Media Relations, English or a related field of study.
  • One year of related experience overseeing and managing a governmental communications and CRM program or an equivalent combination of education and experience.
  • Experience drafting and editing press releases, statements, and other official communications including informational materials for public (i.e., brochures, newsletters, and website content).
Benefits

As a full-time employee of Howard County Government, you will be eligible for a comprehensive benefits package, including medical insurance, dental insurance, optional life insurance, dependent life insurance, and healthcare and dependent care flexible spending accounts. You will also have access to paid leave benefits, including annual leave, disability leave, and personal leave. Additionally, you will be eligible for retirement benefits, including a defined benefit plan and participation in the Social Security program.

Estimated salary range: $74,414 - $143,293 per year.



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