Customer Service Representative

3 weeks ago


TX United States Manpower Group Inc. Full time
Customer Care Specialist

The Airfreight Customer Care Specialist plays a vital role in ensuring our customers receive exceptional service and support. As part of our Customer Care Locations team, you will be responsible for direct interaction with customers, proactive customer service, problem-solving, and customer follow-up. Your collaboration with sales colleagues and Operational Care Centers will be crucial in executing customer requests efficiently.

Main Responsibilities:
  • Customer Care and Satisfaction Management: Proactively advise and consult customers to ensure satisfaction, monitor customer shipments, and provide proactive updates to prevent complaints.
  • Shipment Performance Monitoring: Collaborate with stakeholders to problem-solve and anticipate customer complaints.
  • Customer On-boarding: Inclusion and transfer of customer requirements into KN systems, ensuring Operational Care Centers are informed about deliverables.
  • Complaint Management: Field complaint calls and provide problem resolution in alignment with stakeholders.
  • Quotation Management: Qualify customer inquiries, provide quotations within corporate guidelines, and up-sell with follow-up and closure.
  • Operational Relationship Management: Knowledge exchange with sales and account management teams.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high-quality work environment. We value diversity and inclusion, and our policy is to recruit, train, promote, transfer, pay, and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.



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