Product Support Specialist
2 days ago
Job Summary
The Product Support Analyst will play a critical role in ensuring the supportability, availability, and sustainment engineering of the PSS-T program are maintained at optimal levels. This position involves collaborating with various teams to analyze performance-based logistics metrics and develop reports.
Key Responsibilities
- Conduct sustainment engineering analysis and supportability assessments to identify areas for improvement.
- Analyze availability metrics and reliability metrics to inform decision-making.
- Work with technical subject matter experts to update provisioning technical data and recommend updates to parts lists.
- Develop and maintain standard operating procedures, quick reference cards, and program directives.
- Lead monthly Product Support Management Integrated Product Team meetings and logistics sections for Program Sync calls and Program Management Reviews.
Requirements
- Bachelor's degree and at least 4 years of experience in logistics or product support management, or Master's degree with 2 years of experience.
- Proficiency in PowerLOG-J for provisioning technical data entry and reports development.
- Experience with supportability analysis and use of COMPASS.
- Knowledge of GEIA-0007 and DED requirements.
- Strong understanding of performance-based logistics metrics and excellent communication skills.
- Leadership skills to organize and lead teams in developing reports and addressing urgent mission requirements.
- Active Secret Clearance and US Citizenship required.
Preferred Qualifications
- Experience with Windchill Configuration Management database and RepairData module.
- Experience developing Performance-Based Logistics Metrics reports.
- Experience using technical manuals and maintenance instructions to respond to failure types.
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