Passport Support Specialist

4 weeks ago

Washington, Washington, D.C., United States CMT Services Inc Full time

Job Title: Passport Support Specialist

Job Summary:

CMT Services, Inc. is seeking a highly skilled Passport Support Specialist to provide support to a Government client. The ideal candidate will have excellent data entry skills, a basic knowledge of current passport data systems, and the ability to determine quality and correctness of data and images.

Key Responsibilities:

  • Digitally scan and perform image quality control functions for passport applications, lookout records, and other consular vital records.
  • Work with the Department's Resource Management Office on the repatriation loan debt program and enter various passport holds into the Department's lookout system.
  • Communicate with the Department of Health and Human Services regarding passport holds for child support owed.
  • Identify the proper type of record filing system to file or process incoming records.
  • Perform quality control functions, facilitate the integration of data into PPT databases, and ensure record integrity.
  • Review and correct discrepancies in multiple document PRISM records and review and correct errors in database processing systems records.
  • Monitor the production and transfer of data files and records pertaining to passport and consular activity submitted by domestic passport Agencies and Centers, as well as consular facilities abroad.
  • Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases.
  • Assist in the issuance of certified copies of Consular Reports of Death, Certificates of Witness to Marriage, and Panama Canal Zone Birth and Death Certificates.
  • Prepare files for retention, disposition, and retrieval purposes.
  • Operate Passport Services electronic database systems to process, search, track, retrieve, reconcile, update, and modify Passport Directorate records.
  • Receive and respond to a wide variety of requests for information or assistance from Passport Agencies, Washington Headquarters offices, other offices in the Bureau of Consular Affairs, overseas posts, other Department of State offices, and outside agencies.
  • Perform routine and complex searches using Passport Information Electronic Records System, Passport Records Imaging Systems Management, Passport Lookout Tracking System, Master Index, and other manual filing systems.
  • Assist with various special projects as requested by the Government.

Requirements:

  • HS diploma or GED
  • Three (3) years of office experience in a high volume production environment
  • Two (2) years of experience utilizing a variety of office software, specifically MS Word, MS Power Point, MS Excel, and MS Outlook
  • Possess Secret level security clearance

About CMT Services, Inc.:

CMT Services, Inc. is an award-winning business services solutions company providing a broad range of services and solutions in Consulting, Management, and Technology. We are committed to supporting the mission and strategic business goals of our customers by providing premiere and seamless business solutions to Federal, State, Local, and Commercial entities.

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